Shipping policy

At Valora, each candle is carefully hand-poured and prepared with intention. Please allow the following processing and delivery times for your order.

Processing Time

As each Valora candle is carefully hand-poured and prepared in small batches, processing times may vary depending on production demand.

Orders are typically prepared within 1–3 business days.

For customized orders, processing times may vary depending on quantity and design requirements.

Local Sydney Delivery

Local delivery is available within selected Sydney areas.

Delivery fee: $10 AUD
Estimated delivery time: 1–2 business days after dispatch.

Order Collection

Order collection is available from Sydney, Australia.

Customers will receive a notification once the order is ready for collection.

Australia-Wide Shipping

Standard shipping rates are calculated at checkout based on location and order size.

Once dispatched, delivery times may vary depending on Australia Post and your location.

Tracking Information

Tracking details will be provided via email once your order has been shipped.

Damaged or Lost Orders

If your order arrives damaged or if you experience any delivery issues, please contact us at valorascent_@outlook.com within 48 hours of receiving your order.

Incorrect Address Information

Valora is not responsible for delays or failed deliveries caused by incorrect shipping information provided at checkout.